Frequently Asked Questions
Common questions about Ember Bitcoin Wallet.
Is Ember Bitcoin Wallet custodial?
No. Ember is non-custodial. Your recovery phrase and private keys stay on your device.
Can Ember recover my wallet?
No. If you lose your recovery phrase, Ember cannot recover your wallet.
Does Ember support trading or exchange?
No. Ember does not provide trading, exchange, brokerage, staking, lending, or investment services.
Which Bitcoin wallet types are supported?
Ember supports common Bitcoin wallet types such as Native SegWit (BIP84), Taproot (BIP86), Nested SegWit (BIP49), and Legacy (BIP44).
Does Ember collect my recovery phrase?
No. Your recovery phrase is not sent to Ember.
Can I import an existing wallet?
Yes. You can import a compatible Bitcoin recovery phrase and scan common wallet paths.
What happens if I send to the wrong address?
Bitcoin transactions are irreversible. Always verify the address before sending.
Why is my transaction pending?
Confirmation time depends on Bitcoin network conditions and the selected network fee.
What is a watch-only wallet?
A watch-only wallet can monitor addresses and receive Bitcoin but cannot sign transactions on the device.
Does Ember support other cryptocurrencies?
No. Ember is Bitcoin-only.
Still need help? Contact support.