Support
Need help with Ember Bitcoin Wallet? Review the common questions below or contact support.
Never send your recovery phrase, private keys, or full wallet backup to support.
Quick Help
I lost my recovery phrase
Ember cannot recover lost recovery phrases or private keys. If you still have access to the wallet on your device, secure a new offline backup immediately.
I sent Bitcoin to the wrong address
Bitcoin transactions are irreversible. Ember cannot reverse or recall transactions after they are broadcast.
My transaction is pending
Confirmation time depends on network fees and Bitcoin network conditions. Low-fee transactions may take longer to confirm.
My balance is not showing
Try resyncing your wallet. Check your network connection and backend settings. If you imported a wallet, ensure the correct wallet type and derivation path were selected.
I imported a wallet but do not see funds
Try multi-path scan or advanced scan options. Some wallets use different accounts, passphrases, or derivation paths.
I want to report a bug
Email support with your app version, iOS version, device model, a description of what happened, and screenshots — never include your recovery phrase or private keys.
I have a privacy question
Review our Privacy Policy or email support@emberwallet.app.
Contact Support
For issues not covered above, email us with your app version, iOS version, device model, and a clear description of the problem.